Terms of service

Boone & Tail terms of service

These terms apply to purchases from Boone & Tail at booneandtail.com.

Custom portraits

Our pet portraits are digitally created from the photos and details you provide and professionally printed on the selected canvas or framed poster. Please check your photo, pet details, size, finish, and shipping address before ordering. We do not send a separate artwork proof before printing.

Prices and delivery

The price for your selected product is shown before checkout. Standard U.S. shipping is included; applicable taxes are calculated at checkout. Most portraits ship within 3–5 days of purchase. Estimated U.S. delivery is 6–10 business days from purchase. Timing is an estimate and may be affected by photo clarification, holidays, production changes, weather, and carrier delays. If we cannot ship within the stated timeframe, we will notify you of the delay and your available cancellation and refund options.

Changes, returns, and problems

Because each portrait is custom-made, changes and cancellations after purchase cannot be guaranteed. We do not accept change-of-mind returns or exchanges after the custom piece has been made. Damaged, lost, incorrectly printed, or incorrect items are handled under our Returns & Shipping policy, including replacement at no additional cost or a refund when a replacement cannot reasonably resolve a confirmed problem. These terms do not limit your rights under applicable law.

Privacy and contact

Our Privacy Policy explains how personal information is handled. For questions or order help, use our contact form or reply to your order confirmation.