Contact information

Contact Boone & Tail

For questions about a portrait, choosing a photo, shipping, or an existing order, please use our contact form. If you have already ordered, you can also reply to your order confirmation email.

Help with an order

Include your order number and a description of your question. If your portrait arrived damaged or was printed incorrectly, include clear photos of the product and packaging when available. For a missing parcel, include your tracking details.

Please contact us before sending anything back. Our Return and refund policy explains how we handle custom orders and damaged, lost, or incorrect items.

We use the information you provide to respond to your request. Please do not include payment information in your message. See our Privacy Policy for more information.