Shipping policy

Free standard U.S. shipping

Standard shipping to U.S. addresses is included in the listed price of every Boone & Tail portrait. Applicable taxes are calculated at checkout.

When will my portrait ship?

We work to get your custom artwork on its way as quickly as possible. Most portraits ship within 3–5 days of purchase. If a photo needs clarification, we will contact you; that can change the timing. After shipment, standard U.S. transit generally takes about 3–4 business days. Estimated U.S. delivery is 6–10 business days from purchase. These are estimates, not guaranteed dates; weekends, holidays, weather, production changes, and carrier delays can add time. If we cannot ship within the stated timeframe, we will notify you and offer the cancellation and refund choices required by law.

Tracking and delivery help

We email a tracking link when your finished portrait ships. The carrier may take up to 24 hours to show movement. If your package is lost or arrives damaged, use our contact page with your order number and any photos so we can help.

Order changes and delivery delays

Because we begin work on custom orders promptly, changes or cancellations after purchase cannot be guaranteed. Please contact us immediately if you need to correct a photo, address, size, or other order detail. If we cannot ship within the stated timeframe, we will notify you of the delay and your available cancellation and refund options. To ask for help, use our contact page or reply to your order confirmation. This policy does not limit any rights you have under applicable law.

For damaged, lost, or incorrect items, see our Return and refund policy.